Smoothline
Follow-up rate from 50 % to 100 %.
A CRM system orchestrating the whole patient relationship — from booking to rebooking. Empathy scaled, not replaced.
~100 % follow-up +5 % rebooking up to +70 % email open rate
DERTOUR Suisse
Conversion from 19 % to 32 % +.
Central CRM covering the entire journey — from enquiry to return. Automatic lead assignment, orchestrated communication, advisor playbooks.
+13 pp conversion +14.7 % active customer base 100 % automated web leads